Course Details
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Course Title:
Assertiveness Skills (various dates & locations) Training Course
Course Description:
Overview
This course will help you improve how you interact with others by becoming a better listener, asking effective questions and developing robust briefing and negotiation skills.
Who Should Attend?
This course is ideal for anyone wanting to improve how they communicate, listen and build excellent working relationships with colleagues, customers and suppliers.
Benefits To You & Your Organisation
- You will have greater confidence in communicating your message
- Be more aware of your feelings and how they effect others
- Recognise poor and excellent communication and behaviours
- Greater awareness of Body Language - positive and negative
- Be able to deal with difficult people and situations
- Be more assertive and less aggressive / passive
- Greater confidence in opening and closing conversations
- Dealing with complaints and improving customer service
- Agreed (SMART) action plan to implement / practise in the workplace
Click below to find out more information about the course including dates and locations:
http://www.ripleytraining.co.uk/training-courses/personal-skills/Assertiveness-Skills-Training.htm
Email us at info@ripleytraining.co.uk
Call us on 01423 861122
Location:
Various
Duration:
One Day Course
Level:
Non-accredited - Introductory
Cost:
£151 - £500
