This workshop is aimed at those of who are responsible for a group of people and you want some practical tips on how to deal with conflict resolution, anger management, team building and relationships within the group. If you need the skills to get your group working better together, then this workshop is an excellent way to start the ball rolling.

By the end of the workshop, through practical group work, theory and discussion, the following topics should be covered, including:
           

Motivation

• the nature of motivation
• enhancing employee motivation

Power, Work Politics & Influence

• distinguishing Power and Influence
• interpersonal influence processes
• the five bases of power
• an organisational analysis of power
• politics: the facts of organisational life
• responding to social influence: conformity
• responding to authority: obedience

 Decision Making                                            

• types of organisational decisions
• obstacles to effective decision making
• techniques for improving decision making
• creativity and decision making
• ethics in decision making

Group Dynamics

• the nature of groups
• reasons for joining groups
• interpersonal attraction
• stages in group development
• impact of group properties on performance
• uses of groups in organisations

Conflict Management

• a definition of conflict
• sources of conflict
• levels of conflict
• strategies for reducing conflict
• inter-group conflict
• stimulating conflict

Stress

• views of job-related stress
• causes of stress
• reactions to stress
• coping with stress
• wellness programmes