Our Commitment to Quality

It is our policy to provide quality services matched to the needs of our clients. To achieve this a certified ISO9001:2008 Quality Management System has been in place since 1992.  The effectiveness of our policy and processes is reviewed annually.

The PNE Group Quality Commitment:

• We aim to provide clear information in plain English with no jargon.
• We respect and protect your privacy, ideas and assets.
• We provide smart solutions based on evidence and good practice.
• We hire and retain good people, qualified to meet the needs of our clients.
• We aim to be socially responsible in our actions, and truthful in our communications.
• We make it easy to tell us if you are not happy, sort things out quickly and keep you in the picture.
• We look at ourselves honestly and keep working at getting better.
  

We are always looking for ways to improve the way we work.  If you are not satisfied with the service you have received, or if you have a suggestion for improvement, email andy.mcchlery@pne.org. We shall ensure the matter is followed up and that you are kept informed.